Buying online is a great opportunity that offers many advantages: you can easily find what you are looking for, often at an affordable price and you can do it whenever you want (in the evening, at the weekend, when you have time) from wherever you are (home, office, vacation , etc.) without moving from home;
To seize the opportunities without incurring the risk of fraud, it is sufficient to follow some simple precautionary measures listed below.
1. VERIFY THE REAL EXISTENCE OF THE SELLER
In the case of a pharmacy with an online sales channel, check that there is really a pharmacy behind the website.
Today, with tools such as Google Maps, a virtual visit of the physical place is almost always possible; If in doubt, call the physical store. Also check the presence of the VAT number; on websites it is usually at the footer of the page.
2. CHECK THE PAYMENT METHODS
Check the payment methods accepted by the seller. Usually on the website they are found in the "payments" section.
Payment by credit card is the simplest and most widespread for online purchases;
verify that the online store uses secure links (https: // ...) during the transmission of payment data.
Payment by credit cards (Visa, Mastercard, PostePay and also prepaid cards) through Paypal is one of the most popular and safe methods.
Many sellers also accept bank transfer payments. In this case, orders are generally accepted after the transfer has been credited and therefore delivery times are longer.
Some sellers also offer payment in cash on delivery. This mode offers maximum guarantee because you will only have to pay at the time of delivery.
On the other hand, it is penalized by inconvenience in delivery (in the house there must be someone who has to pay for the goods on delivery) and is usually also penalized by additional costs.
3. CHECK THE TIMES AND METHOD OF SHIPPING
Check the shipping methods and times in the appropriate section of the website.
Normally they take place by express courier and the delivery times are indicated for the different areas of the Italian territory.
Check that the courier (s) used is declared. Some websites allow you to track the shipment of goods via the web.
4. CHECK YOUR PURCHASE GUARANTEE
Check the warranty conditions. Normally the goods are guaranteed by the manufacturer, but the most serious sellers directly carry out the replacement of the product if faults or if malfunctions occur immediately after delivery.
Check that the seller transmits a valid purchase document (receipt or invoice), which is entitled to require warranty coverage.
5. RIGHT OF RETURNS
The right of returns is also guaranteed in the case of online purchases.
Check how to exercise the right of return by reading the "Righ of Returns" page which normally provides information on the conditions and methods of return/replacement.
Remember that the return usually provides for the reimbursement of the value of the goods but not of the additional services (transport, insurance, cash on delivery, etc.).