For any problem concerning products already delivered (non-compliant or damaged product, missing material, etc.), please contact Farmacia della Condotta.

The reports of any anomalies and / or inefficiencies (missing ordered goods, unprofessional staff, unreliable couriers, etc.) will be used to improve the service offered.

Complaints can be submitted:

a) in writing, by sending them to the address Via della Condotta 40 / R - 50122 Florence - 055 2382803

b) by e-mail to the e-mail address

Attention - We remind you that every complaint must always be sent complete with the references of the person forwarding it (name, surname, address, telephone and e-mail) and detailed with respect to the motivation.

Anonymous complaints cannot be considered.